May 20, 2008, 02:05 PM
We’ve had about all we can take of the cashiers and sackers at both Kroger stores in Baytown. And it’s not just Kroger stores. They need some more training.
Heavy stuff goes on the bottom. Sounds simple but if you don’t arrange your basket with the heavy stuff up front it will end up on top of everything. They load your carryout basket just like it comes off the belt. If potato chips and fruit come off first they end up on the bottom.
You hand the cashier a prescription and 50% of the time they don’t know how to handle it. And then the sacker will take the receipt and put it in the bag instead of going to pick up the prescription. Or they will be gone for 15 minutes (Kroger policy)
Frozen and cold stuff in one bag, delicate stuff together in one bag, and chemicals and soaps in their own bag. The sackers that do follow this procedure just put one item in a bag and if the next item on the belt does not meet the profile, they pull that one and start another bag. When you get home you have 4 times as many useless plastic bags as necessary.
Try using the recycle bags Kroger sells. They are big blue bags that hold more than the old paper sacks with strong handles and a supported bottom. We hand them to the cashier and they either don’t know what they are or try to sell them to us again. The sackers just put them all in a plastic sack. Or worse they put one or two items in each bag. When you ask them to fill the bags up the response is: this bag has cold stuff the next item on the belt is soap. I’m not a tree hugger but I don’t like idiot employees either.
Speaking about the belt, they need to watch it for crushing and destroying products. When those peaches & plums are sitting their rolling in place they better watch out of that case of water because it’s going to hurt. As customers, we should not have to watch our purchases get smashed and mangled.
There is a good reason most of this is happening. The cashers and sackers are too busy flirting with each other. Or discussing their schedule, or breaks, or who is more tired, and what’s happening everywhere but work. Did I mention they way they dress? This is supposed to be a retail outlet, not Gadzooks.
So, as I step down off my soap box with only one mangled Kroger item in it, if you accept this behavior from you first job employees, you’re doing it wrong and you need to do it over.
One more item, we have noticed recently at both stores when we get home one or two items are missing. We couldn’t put a finger on the specifics until last night. A dollar candy bar was bought and paid for (it’s on the receipt) but never made it into our bags. What else is missing except trust.
Heavy stuff goes on the bottom. Sounds simple but if you don’t arrange your basket with the heavy stuff up front it will end up on top of everything. They load your carryout basket just like it comes off the belt. If potato chips and fruit come off first they end up on the bottom.
You hand the cashier a prescription and 50% of the time they don’t know how to handle it. And then the sacker will take the receipt and put it in the bag instead of going to pick up the prescription. Or they will be gone for 15 minutes (Kroger policy)
Frozen and cold stuff in one bag, delicate stuff together in one bag, and chemicals and soaps in their own bag. The sackers that do follow this procedure just put one item in a bag and if the next item on the belt does not meet the profile, they pull that one and start another bag. When you get home you have 4 times as many useless plastic bags as necessary.
Try using the recycle bags Kroger sells. They are big blue bags that hold more than the old paper sacks with strong handles and a supported bottom. We hand them to the cashier and they either don’t know what they are or try to sell them to us again. The sackers just put them all in a plastic sack. Or worse they put one or two items in each bag. When you ask them to fill the bags up the response is: this bag has cold stuff the next item on the belt is soap. I’m not a tree hugger but I don’t like idiot employees either.
Speaking about the belt, they need to watch it for crushing and destroying products. When those peaches & plums are sitting their rolling in place they better watch out of that case of water because it’s going to hurt. As customers, we should not have to watch our purchases get smashed and mangled.
There is a good reason most of this is happening. The cashers and sackers are too busy flirting with each other. Or discussing their schedule, or breaks, or who is more tired, and what’s happening everywhere but work. Did I mention they way they dress? This is supposed to be a retail outlet, not Gadzooks.
So, as I step down off my soap box with only one mangled Kroger item in it, if you accept this behavior from you first job employees, you’re doing it wrong and you need to do it over.
One more item, we have noticed recently at both stores when we get home one or two items are missing. We couldn’t put a finger on the specifics until last night. A dollar candy bar was bought and paid for (it’s on the receipt) but never made it into our bags. What else is missing except trust.